Salesforce Manufacturing Cloud

Manufacturing Cloud is a customer relationship management product built on the Salesforce Platform, aimed at manufacturers. The vendor's site describes modules for managing sales agreements and a complete book of business, service case handling and field service, channel partner engagement, and analytics through Tableau. It also references AI agents, described as Agentforce, embedded in sales, service, and partner workflows, and a unified data layer connecting ERP, PLM, IoT, and partner data sources.

The product is positioned for manufacturing companies managing direct and channel sales alongside service operations, spanning contact centers, field technicians, and customer-facing teams. It is part of the broader Salesforce Customer 360 portfolio and is delivered as a cloud CRM platform, integrated with other Salesforce clouds such as Sales Cloud, Service Cloud, and Marketing Cloud, plus tools like Slack and MuleSoft for connectivity.

Pricing is not stated for Manufacturing Cloud specifically. The general Salesforce pricing page describes bundled suites, add-ons, and tiered editions, but directs buyers to contact a sales representative for detailed pricing, and manufacturing industry pricing itself is listed only as "see all Manufacturing pricing" without a figure. The site states most subscriptions are billed annually in advance, with monthly billing available only for Salesforce Starter. Integration with non-Salesforce systems, including on-premises data sources, is described as depending on MuleSoft licenses, integration partners, or third-party AgentExchange apps rather than being built in by default.