SYSPRO CRM

CRM for SYSPRO is a customer relationship management product aimed at manufacturers and distributors. It centers on three areas: after-sales service, sales pipeline management, and marketing campaign management. The service module supports complaint handling, repair and preventative maintenance, warranty contract tracking, and recall handling for lotted or serialized products. The sales module covers opportunity forecasting, contact and activity history, key account segmentation, and quote and proposal management. The marketing module supports lead and campaign tracking, budget versus actual expense tracking, and email or direct mail execution.

The vendor's site states the product is built for manufacturers and distributors who depend on supply-chain relationships, efficiency, and quality. It integrates with SYSPRO ERP to combine CRM and ERP data into one view, and it includes bi-directional Outlook integration for appointments, tasks, and activities. The site notes that CRM for SYSPRO is only available in North America. Deployment is offered either in the cloud, described as a multi-tenant, multi-database platform, or on-premise for organizations wanting more direct control over access and security.

The vendor's site does not state pricing and instead directs visitors to request a demo. It does not specify plan tiers, per-user costs, or contract terms. While the site describes Outlook and SYSPRO ERP integration in some detail, it does not document integrations with other third-party systems. Deployment options are described at a high level, cloud or on-premise, but the site does not explain how the choice affects features, support, or cost.