Zoho CRM

Zoho CRM is a customer relationship management platform built around sales force automation, workflow automation, and an AI assistant called Zia. The vendor's site describes modules for forecasting and business intelligence, a customer engagement suite for multi-channel interactions, a CPQ tool, a no-code module builder called Module 360, and journey orchestration for managing sales processes. Zia is described as helping with tasks such as rewriting emails, detecting anomalies, and generating custom layouts from prompts or uploaded images.

The vendor's site states the product serves businesses of all kinds and offers industry-specific solutions, without naming particular manufacturing features. It is presented as a cloud-based service accessed online, with Zoho Marketplace listed as the source of integrations with other applications. No on-premise or self-hosted option is mentioned anywhere on the page.

Pricing is not stated as a specific figure on this page. The vendor's site says the CRM is offered as a pay-as-you-go subscription, billed monthly or yearly, with no binding contracts and the ability to upgrade or downgrade at any time. A free edition is described as supporting up to three users with basic features such as leads, documents, and mobile apps. Buyers are directed to an edition selector tool or to contact sales for a quote or demo to determine actual costs, and the page does not spell out how the more than 1,000 listed integrations are configured or which are relevant to manufacturing operations.